Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through Berzgalde. It is designed to ensure transparency and fairness while providing maximum legal protection for berzgalde in accordance with applicable laws and regulations in Latvia (LV).

Scope and Applicability

This policy applies to all users of Berzgalde who make purchases of products or services offered on the website. By making a purchase, you agree to the terms outlined in this Refund Policy.

Definitions

  • Refund: A return of funds to the original payment method used for the purchase.
  • Product: Any item or service offered for sale on Berzgalde.
  • User: Any individual or entity that accesses or uses Berzgalde.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • The product is defective or not as described.
  • The product was not delivered within the specified timeframe.
  • The user has contacted customer support within 14 days of receiving the product.

2. Non-Refundable Items

The following items are non-refundable:

  • Digital products once downloaded or accessed.
  • Services that have been fully rendered.
  • Items purchased during promotional sales or clearance events.

3. Refund Process

To initiate a refund, users must:

  1. Contact berzgalde via email at [email protected] or phone at +3712697099141.
  2. Provide proof of purchase, including order number and details of the issue.
  3. Return the product, if applicable, to the address specified by customer support.

Refunds will be processed within 14 business days of receiving the returned item or the necessary information for digital products.

User Rights and Obligations

Users have the right to request a refund under the conditions stated in this policy. Users are obligated to:

  • Provide accurate information when making a purchase.
  • Notify berzgalde of any issues within the specified timeframe.
  • Return products in their original condition, if applicable.

Limitations and Disclaimers

berzgalde reserves the right to refuse a refund if:

  • The request does not comply with the terms outlined in this policy.
  • The product has been altered or damaged by the user.

In no event shall berzgalde be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products sold on Berzgalde.

Data Protection/Security

berzgalde is committed to protecting user data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Personal data collected during the refund process will be handled in accordance with our Privacy Policy.

Changes to Policy

berzgalde reserves the right to modify this Refund Policy at any time. Users will be notified of any significant changes via email or through a notice on Berzgalde. Continued use of the website after changes constitutes acceptance of the new terms.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: berzgalde
Phone: +3712697099141
Email: [email protected]
Address: Origo One, Elizabetes iela 75, Floor 7, Office 23, Riga, LV-1050, Latvia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia (LV). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Latvia.